1. Information We Collect
Depending on how you interact with AI Phone Chats, we may collect the following categories of information.
Account information
When you create or manage an account, we may collect your name, email address, telephone number, account credentials or authentication information, subscription plan, account preferences and settings, billing status, and transaction history.
Call and usage information
When you call AI Phone Chats, we may collect the telephone number used to place the call; call date, start time, and end time; connected call duration; minutes used and remaining; subscription and usage-limit information; technical information needed to connect and operate the call; and records of errors, interruptions, and service performance.
Conversation transcripts
Calls are transcribed into text by default so the AI can process and respond to the conversation. You may opt out of transcript retention through your account settings. Depending on how the service is configured, opting out may limit conversation-memory features or other functionality that depends on saved transcripts.
Audio
AI Phone Chats does not intentionally make or retain audio recordings of calls. Call audio must be processed in real time to transcribe your speech, generate a response, and provide the AI-generated voice. Audio may therefore pass through our communications and AI service providers while the call is taking place, but AI Phone Chats does not store the call as an audio recording.
Payment information
Our payment processor collects and stores payment-card and billing information needed to establish your billing profile and process transactions. AI Phone Chats does not directly store complete payment-card numbers or card security codes on its servers. We may receive limited payment information from the processor, such as card type, last four digits, billing status, transaction amount, transaction date, and payment failures, refunds, or disputes.
Website information
The AI Phone Chats marketing website does not currently use advertising cookies, behavioral tracking, Google Analytics, contact forms, or an email signup form. Our website hosting provider may nevertheless process limited technical information necessary to deliver and secure the website, such as IP addresses, browser and device information, request timestamps, and security logs.
2. How We Use Information
We may use personal information to create, authenticate, and maintain customer accounts; connect and operate AI telephone conversations; transcribe speech and generate AI responses; track monthly call usage and enforce minute limits; provide optional conversation-memory features; process subscriptions, payments, refunds, and billing disputes; send account, billing, security, and service-related notices; provide customer support; diagnose errors and improve service reliability; detect fraud, abuse, security threats, or unauthorized use; enforce our Terms of Service; comply with legal obligations; and protect the rights, safety, and property of users, AI Phone Chats, and others.
3. Conversation Memory
If conversation memory is enabled for your account, AI Phone Chats may use information from earlier conversations to provide continuity in later conversations. For example, the AI may reference a topic, preference, goal, or project you previously discussed. Conversation memory is used to personalize your own experience; it is not the same as training an AI model.
You can manage or opt out of conversation memory through your account settings. You may also contact us to request deletion of stored conversation information. Do not share information during a call that you do not want included in a transcript or potentially remembered for future conversations.
4. AI Model Training
AI Phone Chats does not use your calls, transcripts, or remembered conversations to train general-purpose AI models. Conversation information may be processed to generate responses, provide conversation continuity, operate the service, maintain security, and investigate technical problems. This operational processing is different from using information to train an AI model.
Microsoft states that prompts and responses processed through its Azure-hosted AI services are not used to train, retrain, or improve the underlying foundation models without permission or instruction.
5. How We Share Information
We do not sell your personal information.
Microsoft Azure provides infrastructure used to operate AI Phone Chats and may process or host streaming call audio, telephone and call-routing information, conversation text, AI prompts and responses, account information, usage records, application logs, and database records. Microsoft may also process certain content for service security, abuse monitoring, legal compliance, and other purposes described in its applicable terms and privacy documentation.
Our payment processor receives the information necessary to create and maintain billing profiles, process subscription payments, handle refunds, and address payment disputes. We are currently finalizing our payment-processing provider. This policy will be updated to identify the provider after that relationship is confirmed.
Providers used to host and operate our websites may process limited technical information necessary to deliver, maintain, and protect those websites. We may also disclose information to professional advisers when reasonably necessary to obtain their services or protect our legal interests.
We may disclose information when we reasonably believe disclosure is necessary to comply with law, investigate fraud or a security incident, enforce our agreements, protect rights or safety, or respond to an emergency involving a risk of serious harm. AI Phone Chats is not an emergency service and does not promise that conversations will be continuously monitored for emergencies.
If AI Phone Chats is involved in a merger, financing, acquisition, reorganization, bankruptcy, or sale of business assets, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
6. Data Retention
Conversation transcripts and remembered conversation information are retained for no longer than one year after the conversation, even when conversation memory is enabled. Information may be deleted sooner if you disable transcript retention or conversation memory, delete information through your account settings, submit a valid deletion request, or the information is no longer needed for its original purpose.
Account, billing, transaction, fraud-prevention, security, and legal records may be retained longer when reasonably necessary to maintain your account, complete transactions, resolve billing disputes, prevent fraud or abuse, meet tax, accounting, or legal obligations, or establish, exercise, or defend legal claims. Backup copies may remain temporarily after deletion until they are overwritten through our normal backup cycle.
7. Your Choices and Privacy Rights
Depending on your location and applicable law, you may have the right to request access to personal information we maintain about you; request correction or deletion of eligible information; obtain a portable copy of certain information; opt out of transcript retention; disable conversation memory; close your account; or appeal the denial of an eligible privacy request.
Manage available privacy settings through my.aiphonechats.com or submit a request to privacy@aiphonechats.com. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification. AI Phone Chats does not sell personal information or use it for targeted advertising.
8. Children’s Privacy
AI Phone Chats is a general-audience service and is not designed or directed specifically toward children under 13. Children under 13 may not create an account or use the service without a parent or legal guardian completing any required parental-consent process. If we learn that we collected personal information from a child under 13 without legally sufficient parental consent, we will take reasonable steps to delete it.
Users between 13 and the age of legal majority in their jurisdiction should use AI Phone Chats only with the permission and supervision of a parent or legal guardian. A parent or guardian who believes that a child provided personal information may contact privacy@aiphonechats.com.
9. Sensitive Information
A conversation with AI may involve personal or sensitive subjects. Depending on what you choose to discuss, a transcript could contain information about health, relationships, finances, religious beliefs, sexual orientation, legal matters, or other private topics. Please carefully consider what information you choose to disclose.
AI Phone Chats is not a medical provider, therapist, attorney, financial adviser, or emergency service. Calls are not protected by physician-patient, therapist-patient, attorney-client, or similar professional privileges merely because you discuss those subjects.
10. Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no telephone, internet, storage, or payment system can be guaranteed to be completely secure. You use the service and provide information at your own risk. You are responsible for protecting your account credentials and promptly notifying us if you suspect unauthorized access.
11. Telephone and Service Communications
We may use your telephone number or email address for communications necessary to operate your account, including authentication or verification messages, payment and subscription notices, usage-limit notifications, security alerts, service changes, and support responses. We will not use your information for promotional text messages or marketing emails without any consent required by applicable law. Standard carrier charges may apply.
12. Third-Party Services and Links
Our websites may contain links to third-party websites or services, including the customer account portal and payment services. This Privacy Policy does not govern the independent privacy practices of third parties. We encourage you to review their privacy policies before providing information to them.
13. Information Processed in the United States
AI Phone Chats is operated by a Utah limited liability company. Personal information may be processed and stored in the United States or in other locations where our service providers operate, subject to their service configurations and applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy as our services, providers, or legal obligations change. When we make changes, we will update the “Last updated” date at the top of the policy. If a change materially affects how we use previously collected personal information, we will provide additional notice when required by law.
15. Contact Us
For privacy questions, requests, or concerns, contact:
AI Phone Chats LLC
Email: privacy@aiphonechats.com